At 19myr, responsible gambling is not a checkbox — it is a core part of how we operate. We understand that for the vast majority of players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam, betting on live football, playing slots, or placing a wager on Liga Super Malaysia is purely recreational. Most players set a budget, enjoy the experience, and move on with their day. That is exactly what gambling is designed to be.
However, we also recognise that for a small number of individuals, gambling can become problematic. Problem gambling does not discriminate — it can affect people of any background, income level, or experience. The emotional, financial, and social consequences can be serious, and they can extend to families and loved ones, not just the individual player.
19myr takes this reality seriously. We have invested in responsible gambling infrastructure, player protection policies, and staff training specifically because we believe that a sustainable, trustworthy platform is one that actively prevents harm — not one that simply waits for problems to escalate. Our tools are available to every registered player, free of charge, and can be activated at any time through your account settings or by contacting our 24/7 support team.
The tools we provide — deposit limits, session timers, reality checks, cooling-off periods, and self-exclusion — are not hidden in fine print. They are built into your account because we believe players deserve easy access to the protections that matter most. This page walks through each tool in detail, alongside guidance on recognising when gambling may be becoming a problem, and where to find professional support.
We will always prioritise your wellbeing over revenue. Full stop.
Mandatory KYC age verification on all accounts. No underage player will access real-money gaming on our platform.
Deposit limits, self-exclusion, and cooling-off are all free and available immediately within your account settings.
Our team monitors behavioural indicators and may proactively reach out to players showing signs of distress.
Our support team is trained to respond to responsible gambling concerns with care, discretion, and without judgment.
Every tool listed below is free, available to all registered 19myr players, and can be activated immediately through your account settings or via our 24/7 live chat support.
Set a maximum amount you are willing to deposit over a daily, weekly, or monthly period. Once your limit is reached, no further deposits will be accepted until the period resets. Reductions take effect immediately. Increases require a 7-day cooling-off period to protect against impulsive decisions. Limits can be set as low as RM10 per day.
Cap the total amount you are permitted to lose over a set time period — daily, weekly, or monthly. When your loss limit is reached, your account will be restricted from further wagering until the period expires. Like deposit limits, reductions apply immediately while increases have a mandatory 7-day review window. A simple but powerful way to protect your bankroll.
Define the maximum duration of a single gaming session. When your session limit is reached, you will receive a notification and be guided through a brief pause before you can continue. Session limits help prevent the "time distortion" that can occur during extended gaming, keeping you aware of how long you have actually been playing.
Set periodic pop-up reminders — every 30, 60, or 90 minutes — that show you a summary of your current session: time played, total wagered, and net win/loss position. This simple awareness prompt helps break the flow of extended sessions and gives you a clear, factual picture of your activity to help you decide whether to continue or stop.
Take a structured break from gambling of 24 hours, 48 hours, 7 days, or 30 days without permanently closing your account. During a cooling-off period, your account remains open but deposits and real-money wagering are suspended. This tool is ideal for players who feel they need a temporary step back without committing to a longer exclusion.
Choose to exclude yourself from 19myr for a defined period of 30 days, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is suspended, you will not receive any marketing communications, and attempts to create new accounts will be blocked. Self-exclusion requests are processed within 24 hours of receipt. Permanent exclusions cannot be reversed. Contact our support team to activate.
Problem gambling rarely announces itself dramatically. It tends to develop gradually, with warning signs that are easy to dismiss or rationalise in the early stages. Understanding these signs — in yourself or someone you care about — is the first and most important step toward getting help. If you recognise several of the patterns below, please reach out to our support team or contact a professional helpline.
Gambling with money set aside for essential expenses like rent, groceries, or bills.
Chasing losses — placing larger or more frequent bets to try to recover money already lost.
Needing to gamble with increasing amounts to get the same feeling of excitement.
Feeling restless, irritable, or anxious when trying to cut down or stop gambling.
Lying to family members, friends, or employers about the extent of your gambling.
Borrowing money, selling possessions, or taking loans to fund gambling activity.
Using gambling as a way to escape stress, depression, loneliness, or personal problems.
Failed repeated attempts to stop or control your gambling despite wanting to.
Ask yourself these questions honestly. If you answer "yes" to three or more, we encourage you to speak with someone — our support team, a trusted friend, or a professional helpline.
If gambling is affecting your life or the lives of people you care about, professional support is available. All the following are free, confidential services. Contact details are for informational reference only — all are plain text and not clickable links.
Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Free, confidential support available in Bahasa Melayu, Chinese, and English. Available 24/7.
Emotional support and crisis counselling for Malaysians facing personal difficulties, including gambling-related stress, financial anxiety, and relationship problems. Confidential, non-judgmental service.
GamCare is a leading international gambling harm charity providing support, counselling, and treatment referral for problem gamblers. Available online with resources accessible globally, including for Malaysian players.
Our trained support team can activate responsible gambling tools, process self-exclusion requests, and connect you with professional help resources. Available in Bahasa Melayu, Chinese, and English. Confidential and non-judgmental.
Self-exclusion is one of the most effective tools available to players who feel that gambling has become unmanageable. Here is how to request it on 19myr — it takes only minutes and takes effect within 24 hours.
Access your 19myr account from any device. Self-exclusion can be initiated whether you are using a desktop browser or mobile. If you are unable to log in, our live chat team can process the request on your behalf with identity verification.
Navigate to your Profile, then select the "Responsible Gaming" section. You will see all available tools listed here, including Deposit Limits, Session Limits, Cooling-Off, and Self-Exclusion.
Choose from 30 days, 3 months, 6 months, 1 year, or permanent exclusion. We recommend choosing a period that feels genuinely meaningful to you, not the minimum. For players in serious distress, permanent exclusion is available and irreversible.
You will be asked to confirm your selection. Once confirmed, your self-exclusion will be activated within 24 hours. You will receive a confirmation email. During the exclusion period, your account will be suspended and all marketing communications will cease immediately.
Self-exclusion from 19myr is an important step, but it works best when combined with professional support. We encourage all self-excluded players to contact Talian Kasih 15999 or another counselling service. Our team can provide referral information upon request.
Set a budget before you start — decide on a fixed amount you are comfortable losing entirely, and treat it as the cost of entertainment, not an investment.
Never chase losses — accept that losses are part of gambling. Increasing your bets to recover losses almost always makes the situation worse.
Take regular breaks — step away from the screen every 45–60 minutes. Set a session time limit in your account settings so the Platform reminds you automatically.
Never gamble when distressed — avoid gambling as a response to stress, anxiety, depression, or personal problems. It rarely helps and often makes underlying issues worse.
Balance gambling with other activities — watching Liga Super Malaysia or EPL betting is a fun addition to an evening, not a replacement for social life, exercise, or other interests.
Know that the house has an edge — all casino games and sports books are designed to return less than 100% over time. Winning is possible but is never guaranteed, and gambling is not a reliable income source.
19myr is strictly 21+ only — never allow minors to access your account or observe gambling activity. If a minor has accessed your account, contact us immediately.
Whether you want to set a deposit limit, take a break, or talk to someone about your gambling, the 19myr team is available 24/7 in Bahasa Melayu, Chinese, and English. You do not have to manage this alone.
For players aged 21 and above only. Gambling should always be fun.