This Privacy Policy ("Policy") is issued by 19myr ("Company", "Platform", "we", "us", "our") and applies to all personal data collected, processed, stored, or transferred in connection with your use of the 19myr website located at https://19myr.cam, including any associated mobile-optimised interfaces, gaming services, account management systems, and customer support channels.
19myr is committed to protecting the privacy and personal data of all players and website visitors, including those accessing the Platform from Malaysia and other supported jurisdictions. We recognise that the players who trust us with their personal information — from Kuala Lumpur and Penang to Johor Bahru, Petaling Jaya, and Shah Alam — deserve clear, honest communication about how that data is handled.
By registering an Account on the Platform, making a deposit, or otherwise using 19myr's services, you acknowledge that you have read and understood this Policy and consent to the collection, processing, and use of your personal data as described herein. Where we rely on consent as the legal basis for processing, you retain the right to withdraw that consent at any time, subject to the limitations described in Section 11.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which govern your use of the 19myr Platform.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, identification number, contact details, financial information, device identifiers, and behavioural data — that is collected or processed by 19myr. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, organisation, storage, retrieval, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Data Controller" | 19myr, as the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of 19myr under a contractual data processing agreement, such as payment gateway providers or identity verification services. |
| "KYC" | Know Your Customer — the identity and address verification process required of Players prior to first withdrawal, involving submission of government-issued identification documents. |
| "Cookies" | Small text files placed on a User's device by the Platform or its authorised partners to facilitate session management, personalisation, and analytics. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement by which a data subject signifies acceptance of the processing of their Personal Data for a specified purpose. |
19myr collects the following categories of Personal Data from Players and Platform visitors. We collect only the data that is necessary for the purposes described in this Policy — we do not collect data for its own sake.
3.1 Identity & Account Data
3.2 Contact Data
3.3 Financial Data
3.4 Gaming & Behavioural Data
3.5 Technical & Device Data
3.6 Communications Data
19myr collects Personal Data through the following means:
19myr processes your Personal Data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your Player Account; authenticating your identity on login; enforcing account security measures including 2FA. |
| Service Delivery | Enabling access to games, sports betting markets, and all features of the 19myr Platform; processing deposits and withdrawals via your chosen payment methods. |
| KYC & Identity Verification | Verifying your identity, age (21+), and address prior to first withdrawal; conducting ongoing identity checks as required by our licensing obligations. |
| AML & Fraud Prevention | Detecting, investigating, and preventing money laundering, fraud, multi-accounting, bonus abuse, and other prohibited conduct; complying with our obligations under applicable AML frameworks. |
| Responsible Gambling | Monitoring player activity for indicators of problem gambling; administering deposit limits, self-exclusion, and cooling-off tools; ensuring compliance with age restrictions. |
| Customer Support | Responding to enquiries, complaints, and dispute resolution requests; maintaining records of support interactions for quality assurance and regulatory compliance. |
| Marketing & Communications | Sending promotional communications regarding bonuses, new games, and platform updates — only where you have given explicit consent to receive such communications. You may withdraw consent at any time. |
| Platform Improvement | Analysing aggregate usage patterns to improve Platform performance, game selection, and user experience. |
| Legal & Regulatory Compliance | Meeting our obligations under applicable international gaming licensing requirements, financial crime prevention laws, and any lawful orders from competent authorities. |
19myr processes your Personal Data on the following legal bases, depending on the nature of the processing activity:
19myr does not sell, rent, or trade your Personal Data to third parties for their own marketing or commercial purposes under any circumstances. We share your data only in the following limited circumstances, and only to the extent necessary for the relevant purpose:
All third-party Data Processors engaged by 19myr are contractually required to process Personal Data only on our instructions, implement appropriate technical and organisational security measures, and comply with applicable data protection standards.
19myr retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents recovery or re-identification.
19myr uses cookies and similar tracking technologies to operate the Platform, maintain session security, and understand how users interact with our services. The following categories of cookies are used:
| Cookie Type | Purpose | Required |
|---|---|---|
| Session management, authentication tokens, security measures, and core Platform functionality. These cookies are strictly necessary for the Platform to operate and cannot be disabled. | Yes | |
| Remembering your language preferences, game display settings, and responsible gambling tool configurations across sessions. | Optional | |
| Aggregated, anonymised data about how visitors navigate the Platform, which games are most accessed, and where errors occur — used solely to improve the Platform experience. | Optional |
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to access and use the Platform's core features. Note that disabling Essential cookies will prevent the Platform from functioning correctly and is not recommended.
19myr implements industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:
Whilst 19myr takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. In the event of a material data breach affecting your Personal Data, we will notify you and relevant authorities as required by applicable law, within the shortest reasonable timeframe.
Subject to applicable law and certain legitimate limitations arising from our legal and regulatory obligations, you have the following rights in respect of your Personal Data held by 19myr. You may exercise any of these rights by contacting our Data Protection contact at [email protected], clearly identifying yourself and specifying the right you wish to exercise.
Request a copy of the Personal Data we hold about you, and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held in your account.
Request deletion of your Personal Data where it is no longer necessary, subject to our legal retention obligations.
Request that we restrict processing of your data in specific circumstances — for example, while a rectification request is being assessed.
Receive a copy of your Personal Data in a structured, machine-readable format for transfer to another service, where technically feasible.
Object to processing based on legitimate interests, including direct marketing communications, at any time.
Withdraw consent for consent-based processing (e.g., marketing emails) at any time without affecting prior lawful processing.
We will respond to all rights requests within 30 calendar days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 60 days, of which we will notify you promptly. We reserve the right to request verification of your identity before processing any rights request, and to decline requests that are manifestly unfounded or disproportionate.
Please note that certain rights may be limited where processing is required for compliance with legal obligations — including our AML and KYC requirements — or for the establishment, exercise, or defence of legal claims. In such cases, we will clearly explain the basis on which a request cannot be fully accommodated.
19myr does not knowingly collect, process, or retain Personal Data from any individual under the age of 21. The Platform is strictly restricted to adults aged 21 and above, in accordance with our Terms & Conditions and the responsible gambling standards we uphold.
All Player Accounts are subject to mandatory KYC age verification prior to the processing of withdrawals. Where we have grounds to believe that a registered user may be under the age of 21, the relevant Account will be suspended pending verification, and no withdrawal will be processed until age eligibility is confirmed.
If you believe that a minor has registered an Account on 19myr or that Personal Data of a minor has been inadvertently collected, please notify our support team immediately at [email protected]. We will investigate the matter promptly and delete any data associated with an underage user upon confirmation.
19myr operates as an international online gaming platform. In the course of providing our services, your Personal Data may be transferred to, stored in, or processed in jurisdictions outside Malaysia. Such transfers may include transmission to our cloud hosting infrastructure, contracted KYC verification providers, and payment processing partners located in various countries.
Where Personal Data is transferred to countries that do not provide a level of data protection equivalent to applicable standards, 19myr ensures that appropriate safeguards are in place — including contractual clauses with Data Processors that require them to maintain equivalent standards of data protection. We will not transfer your data to a third party in a manner that provides materially less protection than that described in this Policy.
19myr reserves the right to amend, update, or replace this Privacy Policy at any time, in response to changes in applicable law, our business operations, or data processing practices. Where material changes are made, we will notify registered Players by email and/or by a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any material change, you may exercise your right to close your Account in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by 19myr, please contact us through the following channels:
19myr serves players across Malaysia and is committed to responding to all privacy-related communications in a timely, respectful, and substantive manner. All formal data rights requests will be acknowledged within 48 hours of receipt.
These are the practical commitments underpinning every data decision we make at 19myr. Your trust is something we take seriously.
All data transmitted between your device and 19myr is protected by TLS encryption. Sensitive data at rest — including identity documents and payment details — is encrypted using AES-256.
19myr does not sell, rent, or share your personal data with advertisers, data brokers, or third-party marketing networks. Your information is used only to operate your account and comply with legal obligations.
Access, correct, export, or delete your personal data by contacting our team. We acknowledge all formal data rights requests within 48 hours and respond substantively within 30 days.
Player deposit balances are held in accounts segregated from 19myr's operational funds — identifiable and protected separately. Your RM balance is yours, not mixed with the Company's finances.
We collect only the data we genuinely need to operate your account, comply with KYC/AML requirements, and improve the platform. We do not collect data speculatively or without a defined purpose.
Questions about your data? Our 24/7 support team is available in Bahasa Melayu, Mandarin Chinese, and English — via live chat or email — to help you understand and exercise your privacy rights.
We built 19myr around the principle that Malaysian players deserve a platform they can trust — with their bets, and with their data. For players aged 21 and above only. Play responsibly.